Returns policy

In Stock Items

 

We hope you are happy with your purchase, however, should you wish to return an item(s), we accept returns of in stock items within 14 days of purchase, so long as they are returned unused and in excellent condition. Items that smell of smoke, or that are returned in unsuitable packaging will not be accepted.

 

We also require receipt of purchase to be provided with returned items.  If these conditions are met, the full cost of the item(s) will be refunded.  Please note that the cost of shipping is not refundable. 

 

Please pack the items carefully and return to the following address:


Vanessa Leyland Interiors
Boreelstraat 23
2582TX
The Hague
Netherlands

Please note that the cost of return shipping must be borne by the customer. Furthermore, we cannot accept liability for returned goods lost or damaged in transit and strongly recommend that you obtain proof of posting and take out sufficient insurance cover when returning items to us.

 

Made to Order and Sale Items

 

Made to order items cannot be returned or exchanged.
Cancellation of a bespoke item order may be made up to 24 hours after order placement and a full refund obtained. After this time, a 50% cancellation fee will be retained from the original order value.

 

Sale items are cannot be returned or exchanged.

 

De Twee Pauwen Gallery Artwork

 

If you wish to return your artwork for a refund, you may do so provided that you contact ‘De Twee Pauwen’ gallery by email within 14 days of receipt to advise of your intention to return.

 

Returns will only be accepted if the piece is in perfect condition, complete with original packaging and paperwork. 

 

To organise a collection, please email info@detweepauwen.nl with your name and order number. You will need to provide photos of the artwork to demonstrate that it is in its original condition, alongside photos of the packaged piece showing all four sides of the box for insurance purposes. 

 

Please note, you will be responsible for any costs to return the artwork and we will provide you with a bespoke collection quote before we proceed with organising your return.

 

Should you choose to arrange your own return, please email info@detweepauwen.nl to discuss your options.

Please allow 14 days from receipt for us to process your return and issue your refund.

 

Repairs and replacements are unavailable, as these are one-off original works of fine art.

 

VAT

 

All prices include VAT at the standard Dutch rate unless otherwise specified.